Millions of people are using NBC app to watch their favorite shows. NBC app has a large repertoire of content, which makes it an ideal platform for binge-watchers. If you too are accessing NBC app and trying to watch a show, but are not able to do so, then you need to identify the reason that has transpired to such an issue.
If you are seeing ‘Sorry under your current setting you can only playback video on Wi-Fi’ after you click on an episode, then you need to change the network mode. If you have already done this, i.e., change your preference under ‘Settings’ of the app to connect the app to the internet via cellular data, yet facing the issue, then maybe you have missed a step or two. There are 3-4 solutions that you can try in order to fix this problem, which is exactly what we are going to discuss today.
First of all, let us clear one thing that the problem is not related to the cellular data, but it is related to the NBC app itself.
So, what you’re going to do is, you need to select ‘Gear’ icon and toggle ‘Allow Video Over Cellular’ option to green. If you are not able to find the ‘Gear Icon’, then check, it will be on the bottom right corner of the app’s home screen.
Another solution that you can follow is, close the app by double-clicking on the ‘Home’ button followed by sliding the mini screens until you begin to see the NBC app. After that, you need to swipe up to close the app from memory. Once you do that, you need to reopen the NBC app and check if you are able to watch your favorite shows or not.
You can also go to ‘Settings’ and then, ‘Cellular’. Once you are there, you need to check whether Cellular Data is turned on. If it is turned on, then you will be using up your data allowance while you do things that make use of data such as watching content online unless you are connected through Wi-Fi. In case, you are connected to the Wi-Fi, the phone is automatically going to use that system.
With this, the problem with your NBC app will be solved and you will be able to watch your favorite shows on your phone without any issue. If you have tried all the aforementioned solutions, yet facing the problem, then you should take help of NBC help and support providers. They are the ones who will guide you regarding the problem you’re dealing with and provide with the best solution.