NBC app is known for providing some of the best quality content, but in order to enjoy such content, you need to make sure that the app has been properly installed and set up. Many users who are accessing NBC app are experiencing audio and volume issues, which they have no idea why those occur in the first place. These issues could be classified into four types, which are:
- No Audio.
- Audio/Video Out Of Sync.
- Audio Sounds Distorted.
- Volume Sounds Too High Or Low.
If you are dealing with any of these issues, then you should follow below-mentioned steps to resolve the issue.
Note: If you are dealing with audio issues when advertisements appear on the screen or when watching the live stream, then the steps you will have to follow will be slightly different.
Test Other Videos
If you were watching your favorite TV show, and you suddenly found audio to be missing, then you should confirm the issue by playing video from any other show. If you are not able to listen to the audio in another episode as well, then that’s definitely an audio issue.
Check Audio Settings
The TV or smart TV device, which you are using, you need to visit the ‘Settings’ menu and ensure that the audio is set to Stereo or normal. When you are using a computer or a mobile device, you need to check the device settings and/or video player controls in order to ensure that the volume isn’t set too low or on mute.
Adjust HDMI Cable
If you are using a TV-connected device with the help of an HDMI cable, then you will have to adjust the HDMI cable using below-mentioned steps:
- You need to connect the HDMI cable to your TV, but to a different port, (the one you haven’t used until now).
- You should connect your device to an HDMI port on another TV if there is one available.
- You can reverse the ends of the HDMI cable.
- For comparing the functioning, you can use a different HDMI cable as well.
If the audio quality gets better after trying the aforementioned steps, then the reason behind the audio issue could be due to the faulty HDMI ports on the TV.
If you are able to find out any improvement after completing the step, then the epicenter of the problem could be in the HDMI cable that you are using.
Try Troubleshoot Video
If you are unable to find a solution to the audio issue after following aforementioned steps, then you will have to find troubleshooting steps for fixing video issues, which will definitely resolve the problem in the discussion.
We provide help and support NBC app, so if you have installed the app on your streaming device, which happens to be Roku media streaming player, then you have to go NBC com activate link and select ‘Roku’ as your streaming device followed by entering the activation code. For more information, you can visit the NBC Support Website: https://www.nbcsports.com/gold/support