On our this page, we are going to mention some suggestions for all those users who are getting problem linking the TV provider on the NBC app or family apps installed on iPad, iPhone or Apple TV devices. This post is helpful for all those who are using the NBC app or other brand apps like Oxygen, Universal kids, CNBC, Bravo, and the USA.
Some users on the forum have complained that when they try to play videos through the NBC app, they find the error message on-screen. Keeping their complaints on priority, we want to mention here that all those users who come across this error can try removing this error code by signing-out from the TV provider completely instead of signing-out from the app and signing-in again.
The common and easy steps to resolve the TV provider and Apple SSO issues are discussed here as under. After implementing these steps, if you find any problem, you can contact NBC experts.
- Open ‘TV provider’ from the settings menu of your Apple device. In Apple TV, go to ‘Settings’ followed by ‘Account’ and finally TV provider.
- IOS devices like the iPhone, iPad, and iPod, go to ‘Settings’ followed by ‘TV provider’.
- Tap on ‘Current TV provider’. All the details will then get displayed on-screen.
- Go to the ‘Remove TV provider’ option or sign-out.
- Wait for some time and don’t close the apps simply, turn off completely.
- If prompted, confirm that you are signed out of the account from the ‘Apps’ section.
- Go to ‘App you want to use’ followed by ‘More’ and select ‘Link TV provider’.
- If you get any prompt message, simply reject it by clicking on ‘No’.
- Go through the steps to log in to the TV provider through primary email address. It is recommended to sign-in through the app instead of signing-in through the device. For further troubleshooting of device, you can go to ‘Device troubleshooting’ link.
Apple TV updates: If you want to update the device OS or the app on the Apple TV, then go to ‘Settings’ then to ‘System’. Here you will find ‘Software update’ option. Select the latest version of software to start downloading and installing it. If you want to update the app on your Apple TV, then go to particular app and select the ‘Update’ option from the app store.
After implementing the steps mentioned above, you will be able to troubleshoot linking TV provider with the app on Apple devices.